• How do I contact customer service?

    We're happy to answer any questions and assist you in taking full advantage of your membership.


    Contact us by email at support@creditheroscore.com


    Reach us by phone at (866) 888-8888.


    Our customer representatives are available to help you:

    Monday-Friday: 9 AM - 9 PM EST
    Saturday: 9 AM - 4 PM EST
    Sunday: 1 PM - 6 PM EST


    Please also visit our Support Center and FAQ

  • How do I cancel my membership?

    To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (866) 888-8888 or by email at support@creditheroscore.com. We are available to assist you everyday at the following times:

    Monday-Friday: 9 AM - 9 PM EST
    Saturday: 9 AM - 4 PM EST
    Sunday: 1 PM - 6 PM EST

    Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

    You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

  • I canceled my membership, how can I reactivate it?

    No problem, we are happy to help. All you need to do is call Customer Service at (866) 888-8888 or email at support@creditheroscore.com so we can get started helping you with that.

  • Is creditheroscore.internalbrandtest.com secure?

    Yes, creditheroscore.internalbrandtest.com is safe and secure. We use the internet too, and we realize that all the information you might provide to our site (or any site) is extremely sensitive. We always use the latest security measures in to protect all your information. Our site is encrypted by using 128-bit SSL (secure sockets layer) technology, which is extremely secure.

  • I signed up for an account, how do I get started?

    By just signing up you will be automatically directed to our member portal page. This happens right after you complete the enrollment process. When you arrive on the portal, just use the member dashboard to navigate between all of the benefits we have listed there. And please don’t forget to look for the welcome e-mail that will contain information such as your log-in credentials as well as additional important information concerning your new membership.

  • I never received a welcome e-mail, what should I do?

    You will be sent a welcome e-mail within one day of signing up. If you do not receive your e-mail within this time frame, you should review your spam and/or junk folder. And please remember you should add noreply@creditheroscore.internalbrandtest.com to your trusted email list in order to make sure you get our emails. And if you’re still not seeing that welcome e-mail, please contact us at our customer service number and we’ll be glad to help you.